Online shipping is formatted for domestic UPS (United Parcel Service) delivery. Heavy or oversize items exceeding the limitation of UPS package service will be shipped via motor freight. The customer is encouraged to call and discuss the options for shipment if some other method of shipping is either required or desired.
For shipments to Canada, Mexico, South America and elsewhere, please call to discuss shipping methods. Import duties, brokerage fees, and taxes for international shipments are the responsibility of the customer.
Claims for damage in transit must be made within 3 days of receipt of goods. All claims must include a Unipaser invoice number and customer purchase order number, where applicable. If damage in transit is suspected, you must notify the carrier (UPS, FedEx, motor freight carrier or other) immediately. As we, Unipaser are not responsible for damage in transit, WE ENCOURAGE YOU TO OPEN MERCHANDISE RECEIVED IMMEDIATELY IN THE PRESENCE OF THE DELIVERING CARRIER SO THAT POSSSIBLE DAMAGES MAY BE ASSESSED AND REPORTED TO THE CARRIER.
Unauthorized returns will not be accepted. All returns, for whatever reason, must have our PRIOR APPROVAL. Prior to returning any item, contact us with a reason for the return and to receive a RA (return authorization) number for your item(s). Returned items must be identified with this RA number provided by Unipaser along with a copy of our original invoice or our packing slip.
Returned goods that are considered stock items and are not damaged, or short on our receipt are subject to a 20% restock fee, and a minimum restock fee of $5.00, whichever is the larger.
We accept NO returns on electrical items, Specials, and Literature. Returned goods must be returned within 30 days of the invoice date.
Returned goods must be sent with shipping charges prepaid by the customer and by a carrier that issues a tracking number. If, whether due by inadequate packaging, inadequate return insurance, or by carrier causes, the return item is damaged, shorted, or lost in return transit, the customer shall be at risk for the full value of the item. UNIPASER MAY, AT OUR DISCRETION, ASSIST THE CUSTOMER TO SECURE REIMBURSEMENT ON LOST, DAMAGED, AND/OR SHORTED RETURN ITEMS ONLY WHEN PROPERLY PACKAGED AND INSURED FOR RETURN SHIPMENT BY THE CUSTOMER.
SPECIAL ORDER ITEMS
Non-stocked, special order items are ineligible for returns. All special order items must be made in writing and authorized prior to fulfillment. Special order items must be paid in advance, whether shipped or picked up by the customer.